When can I receive the documents that needed when pick up my goods?
We use express service to deliver related documents, which might include bill of lading, original certificate, original invoice copy and insurance documents. These documents will be sent to you shortly after the dispatch of your goods. Our sales personnel will contact you and inform you the tracking number when documents have been sent and you will receive them in about 5-7 days time after our notification.
Is there any Minimum Order Quantity (MOQ) requirement?
We could fully understand new customers’ concern when the first time they do business with us. Therefore, we allow our customers to put sample orders, which means they could choose certain models and order only 1 pcs of each model for test purpose. In other words, there is no MOQ.
What about the packaging of your products?
Generally we use neutral package for our products. Metal labels on turbochargers will indicate the products information, such as turbo model, part number or OEM number. And stickers are pasted on package boxes with similar information on them. If you have special requirements about product packaging, please let us know and we will see what we could do for you.
Can I visit your factory when I have a business trip to China?
Of course, you can. We welcome our customers and friends to come and visit our factory at any time when convenient. Before your visit, please inform us your travel schedule in advance and we will help you to book hotel. When you arrive, we will arrange our employees to pick you up at the air port and drive you to our factory and then to hotel.
I want to use express service to deliver my sample order, but the delivery costs that quoted by my local express agent is too high. Can you help me out of this?
Yes, we can. Well, although we don’t mean that we will deal with the express delivery costs for you, we do could manage to reduce the amount of these costs. Since it is quite often for us to deliver turbo and CHRA samples by express service to our customers in worldwide, we have made agreements with express companies, such as TNT, DHL and UPS. This enables us to have much better express delivery prices than most of our international customers. So, if you want to cut express delivery costs for your sample orders, just tell us and we will do the rest.
I need Original Certificate for my cargo, can you provide it?
Yes, we can provide original certificate that you need. Since we have our own export right, we could directly contact with Association for the Promotion of International Trade and prepare original certificate for you.
